COVID-19 – Our Response

As of Wednesday 25th March, Kingston Unity will be closing its office until further notice. We have had a number of our team working from home for the last few weeks, whilst a few remained in the office. Following the most recent Government advice, we have now asked all colleagues to work from home and have given them the means to do so if they remain well.

We will continue to answer the phone and your emails, and of course, you can download information from our website. You can contact us through our website here. You can also get in touch with us via our social media channels. We just ask that you kindly bear with us as we try to adjust to doing all of this remotely, which means it may take us just a little longer.

Above all, we hope that you keep well and we’ll be back in the office answering your calls soon.

 

Kingston Unity AGM 2020

We were due to host our Annual General Meeting (AGM) this year on 27th June at the Yorkshire Wildlife Park. We are sure that it will come as no surprise that we are no longer able to go ahead with this and will be postponing the event until later on this year.

At the moment, as we wait to see how the coming weeks evolve, we have not made any firm decisions on when, where or even how we may host the event this year. The only thing we can say for certain at the moment is that we will host the AGM this year at some point. 

Once we have confirmed the arrangements, we will share this information with you and hope many of our members will join us. In the meantime, we hope you are all keeping well and staying safe. 

Ben Pears

Chief Executive Officer

 

Understanding COVID-19 and the impact on your savings

We recognise that many of our Members may have questions or concerns about their savings following the outbreak of COVID-19. We're here to help and have answered some of your more commonly asked questions here.

Please Note: You must confirm you have read the key facts, before downloading this document.

Key Facts about our services and costs

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?

We offer products from the whole market

We only offer products from a limited number of companies

We only offer our own products

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We will provide basic advice on a limited range of stakeholder products and in order to do this we will ask some questions about your income, savings and other circumstances but we will not:

  • conduct a full assessment of your needs;
  • offer advice on whether a non-stakeholder product may be more suitable.

We can only offer products from Kingston Unity Friendly Society. These products will enable you to:

  • protect yourself and your loved ones in the event of death
  • save and invest with the added benefit of protecting yourself and your loved ones in the event of death
  • provide benefit cover in the event of sickness

4. What will you have to pay us for our services?

Normally, if you buy a financial product direct from us, there will be no payments such as commission or fees payable. If there are any commission or fees payable, we will tell you how we get paid and the amount before we carry out any business for you.

5. Who regulates us?

Kingston Unity Friendly Society, 9 Navigation Court, Calder Park, Wakefield, WF2 7BJ is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and .the Prudential Regulation Authority. Kingston Unity Friendly Society’s FCA Registered Number is 110056.

Kingston Unity Friendly Society permitted business is advising and arranging life assurance and pensions business.

You can check this on the FCA’s Register by visiting the FCA’s website www.fsa.gov.uk/register or by contacting the FCA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
…in writing Write to Kingston Unity Friendly Society, Complaints Department, 9 Navigation Court, Calder Park, Wakefield, WF2 7BJ. …by phoneTelephone (01924) 240164

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Most types of insurance business are covered for 90% of the claim with no upper limit.

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